QuietOK Support

How can we help?

Answers for setup, step activity, notifications, Trusted People, check-in emails, and deleting your QuietOK data.

Quick checks

If QuietOK does not seem to be confirming activity, start here:

Confirm QuietOK has permission to read Steps in Apple Health/iOS Health privacy controls.
Confirm Notifications are allowed for QuietOK in iOS Settings. Time Sensitive notifications are recommended.
Open QuietOK and check the Home or Activity screen for the latest confirmed movement.
If you use Apple Watch, remember it is optional — QuietOK can also use qualifying iPhone step activity.

Trusted People & email

How do I know a Trusted Person can receive QuietOK email?

Use QuietOK’s test-email feature after adding a Trusted Person. Ask them to check Spam or Junk if the test does not appear. A “Server accepted” status means the destination mail server accepted the message; it does not guarantee inbox placement or that the recipient read it.

When are Trusted People contacted?

QuietOK first waits for the no-activity interval during Active Hours. If the interval is reached, QuietOK asks you “Everything OK?” Only if you do not respond during the response period does QuietOK send the missed check-in email.

What happens if I respond after an email was already sent?

Tapping “I’M OK” resolves the QuietOK check-in. QuietOK can send an all-clear email to the Trusted People who received that check-in alert, then monitoring resumes.

Active Hours and Quiet Hours

QuietOK monitors expected movement only during your Active Hours. Quiet Hours never accumulate inactivity. When the next Active Hours period begins, the inactivity timer starts fresh rather than carrying inactivity over from the night before.

Delete your QuietOK data

In the app, go to Settings → Privacy & Data → Delete QuietOK Data. After QuietOK confirms deletion with its server, the app removes the local QuietOK profile and returns to onboarding.

This removes the installation’s server-side Trusted People, current check-in state, related dispatch and email records, installation credential record, and App Attest registration data. Emails already delivered to another person’s mailbox cannot be recalled.

See the full details in our Privacy Policy.

Important limitations

QuietOK is a reassurance and check-in tool, not an emergency response service, medical device, fall detector, or substitute for emergency services. Email and notification delivery can be affected by device settings, connectivity, mail filtering, service outages, and other factors outside QuietOK’s control.